It's likely that your login method is different from your previous registration method. For example, if you registered with a QQ email before but logged in with a QQ number directly after changing your phone, you created a new account, so you can't see your baby's profile. Please check if your login method is correct. If the problem persists, please send your baby's name, birthday, and your relationship with the baby within the app, and our staff will handle your feedback within two business days.
Hello, due to Apple's policies, VIP purchases on Apple phones can no longer be made using Alipay or WeChat within the app. They can only be made through Apple's in-app purchase system. If you can't complete the purchase on an Apple phone, Android systems support Alipay and WeChat, so you can ask a family member with an Android phone to help with the purchase, or you can log into your account on an Android phone to make the purchase.
Hello, go to the child's details page, click "···" in the top right corner, then click [Storage Space], and you will see the button to purchase VIP and the corresponding prices.
Hello, TimeHut currently offers two VIP models. Quarterly VIP (RMB68) is charged quarterly (3 months), and Annual VIP (RMB188) is charged annually (12 months). Both offer unlimited upload capacity, just for different durations.
Hello, yes, you need to purchase VIP for each child separately.
Hello, VIP sharing is only for non-VIP babies. The reason it may not have automatically extended is that this child is still within their VIP validity period. You can authorize VIP for them within one month before their current VIP expires.
Hello, subscribed VIP accounts are automatically renewed upon expiration. If you wish to cancel the automatic renewal service, you need to log into your APPLE ID to cancel the subscription. After cancellation, your VIP will not automatically renew upon expiration. (Specific steps: Click on [APP Store] - [Apps at the bottom of the homepage] - [Circular profile picture at the top right of the page] - [Account ID] - [Subscriptions]).
If you can't cancel yourself, please contact Google Customer Service: https://support.google.com/googleplay/answer/7018481
If you can't cancel yourself, please contact Apple at https://support.apple.com/HT202039 and follow the steps promptly to cancel.
Hello, please click on the [Album] tab in the bottom navigation bar, and then click on the child's profile picture at the top to enter the child's album and upload photos.
Hello, in the child's timeline, click on the child's nickname, then click on [His/Her Info] to edit the child's name, birthday, profile picture, and gender.
Hello, on the [Family] page, scroll to the bottom, click on My Family and Friends, then click on the child, and you will see the delete button in the top right corner.
Hello, TimeHut identifies photos based on their shooting time. So if the photos have been edited or downloaded from the internet, they may not be recognized. We recommend editing the photo's timestamp before uploading.
Hello, if you accidentally deleted a child's account, please send the child's name, birthday, and your relationship with the child to the TimeHut staff through the feedback feature in the app. After we verify the situation, we will help you recover the accidentally deleted account.
Hello, TimeHut does not currently have a separate desktop client. You can log in from our official website at https://shiguangxiaowu.cn with your username and password.
Hello, on the [Family] page, scroll to the bottom, click on My Family and Friends, then click on the child's profile picture, then click on their family members, and after clicking on a specific family member, you can click on the top right corner to remove the family member.
Hello, on the [Family] page, scroll to the bottom, click on My Family and Friends, then click on the child's profile picture, then click on their family members, and after clicking on a specific family member, you can select the relationship.
Hello, click on a photo in the album, then click the top right corner, click batch select, check the photos you want to edit, then click on "View permissions" at the bottom, and click "Done".
Hello, the child's administrator can manage the permissions for the child's family members. On the [Family] page, scroll to the bottom, click on My Family and Friends, then click on the child's profile picture, then click on the child's family, click on the specific family member, and you can edit their permissions.
Hello, we consider user data security our top priority. All content uploaded by users is stored on secure and reliable servers and is backed up daily to ensure no data is lost.
Hello, your data is securely saved in the cloud and can be synced across different devices without loss. After changing devices or logging out, you just need to log in with your original account and password.
Hello, in [Me] - [Settings] - [Message Notifications], you can turn off the types of messages you don't want to receive.
Hello, the language of TimeHut is consistent with your phone's system language. You just need to change your phone's system language.
Hello, please provide us with information such as the name or nickname you used to register the baby with TimeHut, their birthday, gender, your relationship with the baby, as well as the email, phone number, and WeChat nickname you might have used, or the account of another family member or fan of your child. We will assist you in retrieving your account password.
Hello, please click on [Me] - [Account and Security] to edit your linked information.
Hello, please use the [Feedback] feature within the app to describe your issue in detail (screenshots are best). This allows us to locate your account, and our customer service team will assist you with the issue.