Please go to "Baby info."-"Storage Space", you will find the purchasing and price button.
Please make sure your Internet connection is stable before you try uploading any files again. If the same problem continues, please save a screenshot and submit to our in-app feedback. We will reply within two working days.
Please make sure you have logged in with the same account you had been using on your former device. If you still have problem either finding or viewing your files, please submit your detailed information (name, birth date, your relationship with him/her) to our in-app feedback. We will reply to you within two working days.
We're sorry it's not supported to back up all of the photos by just one click now. You can select and back up photos day by day, thanks for your support.
Yep. Privileges include unlimited high-quality storage for whole family, FHD photos & videos upload, etc.
Yes.
Please let the VIP purchaser to enter into the "Storage Space" then he can authorize other babies to VIP for free.
No, those existing photos will keep still. In fact, every user can upload FHD photos and videos. All you need to do is to turn on the [FHD] button. However, because of size and format limitations in some mobiles, large photos and some original files with special formats will be transcoded or compressed a little for effectual upload.
The payment operation is completed via iTunes platform. However, the occurrence of such delay may be accounted for by TimeHut failing to receive timely notice (payment successful). Please try re-opening the application or refreshing the baby's VIP status to see if there are any changes.
Subscriptions will be charged to your credit card through your iTunes or Google account. After purchase you can manage your subscriptions in iTunes or Google Account Settings. Your subscription will automatically renew unless canceled at least 24 hours before the end of the current period. You will not be able to cancel the subscription once activated.
1. If you subscribed VIP account from Google Play:
Auto-renewal subscription is controlled by Google and developers cannot view or cancel orders for users.
Go to Google Play app, login your Google Account, click on "Subscription" and find "TimeHut" and find unsubscribe button.
If you can't cancel yourself, please contact Google Customer Service: https://support.google.com/googleplay/answer/7018481
Note:
a. After cancelled successfully, subscription of the following month (next year) will be cancelled, but the paid of this month (this year) cannot be cancelled due to the success of the subscription this month (this year).
b. You can continue to enjoy the VIP benefits such as unlimited storage of photos and videos during the VIP period that is still effective.
2. If you subscribed VIP account from Apple App Store:
According to App Store policy, you need to go to Apple device, log in to your Apple ID and manage the subscription there.
Access to the iTunes Store and App Store via your phone.
If you can't cancel yourself, please contact Apple at https://support.apple.com/HT202039 and follow the steps promptly to cancel.
Note:
a. After cancelled successfully, subscription of the following month (next year) will be cancelled, but the paid of this month (this year) cannot be cancelled due to the success of the subscription this month (this year).
b. You can continue to enjoy the VIP benefits such as unlimited storage of photos and videos during the VIP period that is still effective.
If you are yet a non-VIP user, you can create 3 baby accounts at most. Please click "My Family"-"Add baby" to create a new baby account.
Please click the Nickname under the baby's alvatar on the timeline to enter into the baby's personal information page, then you can modify the baby's information.
To check your upload status, go to Me > Upload Queue. There you can clearly see which are uploading and which are completed.
TimeHut will read the metadata (including date of capture) for all photos and arrange them into a timeline automatically. However, sometimes the date is incorrect if the picture is not an original file. In this case, please edit the date of your pictures before or after uploading.
Please click the Nickname under the baby's alvatar on the timeline to enter into the baby's personal information page, then click the "Remove Family" button on the top right corner to delete the baby's account.
If you want to recover your baby's account, please contact our support team via Me > Help & Feedback > Not solved? Please ask here. Enter your baby's name, birth date and your relationship and submit it. We will reply to you within two working days.
You can visit www.timehut.us, log in with your account and upload your files to your page.
Of course. All you need to do is to slide left on the homepage and then all the categories will appear in an chronologized order.
You can set privacy after choosing photos and click "upload" button.
Safeguarding your data is our top priority. All TimeHut data are stored on reliable and secure servers which are backed up daily.Therefore, your data in TimeHut are totally secure and safe.
Your baby's profile in TimeHut is secret. Only the Family members and Fans you invite can access it. Also, you can choose the privacy option every time you upload items to meet your personal requirements. If you wish to only allow Family members to view specific content, you can set the content as private.
Changing your phone or logging out of your device will not affect the safety of your data stored in our servers, and once you log in with a different phone, your data will be synchronized automatically.
Go to Me > Settings > Notification settings. Select notifications you no longer want to receive. Please remember, at any time you can turn them on again if you wish.
TimeHut language is based upon your phone's system language. Therefore, to change the language of TimeHut, you just need to change your phone's system language.
Please submit your baby's name/birth date and your relationship with the child to our in-app feedback. We will reply within two working days.
Please go to Me > Settings > Account and Security > Email. Enter your new email address and it's done.
Please provide us with a detailed explanation of your question or problem along with any additional or helpful content (e.g. login name or screenshot of the issue, etc.) and submit it to our in-app feedback. Our support engineers will look into your concern as soon as possible. Thanks for the patience!